The Clinical Program Director directs the overall clinical strategy, portfolio of clinical solutions, outcomes and tracking for specified clinical program and manages leaders of clinical programs. This includes trend management, key capabilities, specialty programs including client relationships to both internal and external stakeholders.  This position will help develop overall tactical and strategic goals that align with its mission and values.  This role will also support other senior leadership in presenting program results and solutions to clients.

Provide Renal Clinical Innovation vision:  Work to shape the vision for Clinical Innovation that will enable us to deliver high quality patient care and demonstrate difference in quality and outcomes. 

This is a remote role.

• Identify and communicate risks and opportunities and generate plans to address each
• Develop, analyze, and communicate business models to guide business decisions, promoting data-driven strategic change
• Build out and subsequently manage strategic and enterprise planning team daily and lead enterprise-wide strategy meetings
• Lead strategic and enterprise planning, and set and advocate for internal and external goals
• Define, track, and communicate metrics around new initiatives, comparing to previous outcomes
• Proven ability to synthesize large amounts of data into critical insights, observations or trends and translate them into strategic recommendations
• Ability to project manage and streamline communication across multidisciplinary teams both large and small

Cultivating Networks:

Initiates and maintains strategic relationships with stakeholders inside and outside of the Village (e.g., physicians, cross-functional partners, community representatives) to advance clinical and financial goals.

• Uses appropriate interpersonal styles and communication methods to influence and build effective relationships
• Proactively builds and uses key relationships to gain cooperation without formal authority
• Supports partners by offering valuable information and resources; works together with partners to create win-win outcomes
• Establishes and gains commitment to shared goals
• Formulates influence strategy; creates an approach that best positions an idea, plan or objective; leverages supportive factors, break through barriers and addresses the unique needs and preferences of key decision makers

Identify, create, monitor, and maintain key performance indicators including but not limited to teammate productivity, quality audits, and departmental service level agreements

Driving Execution:

Evaluate department processes and procedures; suggest and implement methods to minimize labor costs and to improve operations, efficiency, and service to internal and external customers.

Translates strategic priorities into operational reality; aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.

• Takes action to achieve goals beyond what is required and manages competing priorities
• Sets high goals for personal and team accomplishments and uses measurement methods to monitor progress toward goal attainment
• Establishes two-way communication channels to convey business strategies and plans in a manner that engages teammates
• Ensures that those responsible for implementing a strategic initiative have role clarity and accountability for required actions and outputs as well as the authority to act in a way consistent with our mission and values
• Translates initiatives into actions; delivers on the core business drivers (clinical and financial)

Provide leadership to direct reports through exhibiting DaVita’s core values. Develop leadership activities to help empower and grow future leaders within reporting lane. Mentor and conduct 1 on 1’s with direct reports

High Impact Communication:

Clearly and succinctly conveys information and ideas to individuals and groups in a variety of situations; Communicates in a focused and compelling way that drives others' thoughts and actions.

• Presents ideas, suggestions, and recommendations in a manner that clearly links to business and/or Village needs and priorities
• Facilitates outcome-oriented communication
  • States action-oriented purpose
  • Presents logical arguments, data, and concrete examples
  • Provides clear explanation of relevant facts and presents well-prepared case
  • Moves communication toward agreed-upon actions
  • Answers the question at hand
• Adapts communication style based on the people involved and the target objectives
• Negotiates with others using business rationale to influence decisions and effectively handle objections
• Manage departmental labor budget and miscellaneous expenses
• Other duties as assigned

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Overview: Serve as a strategic partner to the PharmaOps VP, and support programs and processes to enable our ability to drive overall pharmaceutical operations for DVA. 

Key Responsibilities:

• Identifying opportunities to optimize and standardize Pharma Operational processes and working to design and implement programs to support
• Leading a team of Clinical and operational professionals
• Manage key pharmaceutical company partnerships and implementation of ongoing related initiative efforts
• Partner with cross-functional teams to optimize processes and support enterprise-wide objectives.
• The ideal candidate will be a versatile leader who possesses strong, strategic thinking, effective storytelling/ presentation, and team collaboration skills

Required Competencies  

• Bachelor's degree is required. MBA is preferred
• Operational experience
• Critical thinking and strategic synthesis
• Ability to analyze data with action planning skills to adjust approach based on what is seen
• Cross-functional collaboration and stakeholder management
• Exceptional communication skills and an enterprise-wide perspective
• Experience in leading and directing various teams
• Knowledge and experience with suite of Microsoft office applications
• Presentation and public speaking experience

About DaVita Kidney Care

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