Durham
Buffalo, New York
Orange, California
Posted: 02-Jun-25
Location: Brooklyn,
Type: Full Time
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1. Twentyeight Health
Twentyeight Health (www.twentyeighthealth.com) is a mission-driven women's health platform that provides telemedicine, medication delivery and care coordination in Spanish and English. Our vision is to address health equity by providing high quality, convenient and affordable women’s health services designed to be inclusive of underserved communities.
Today, we are active in 43 states, and have exciting growth plans. We are rapidly expanding our offerings, and we are backed by some of the best healthcare & consumer investors pioneering digital health including Third Prime, Town Hall Ventures, SteelSky Ventures, RH Capital, Seae Ventures and GingerBread Capital, and more.
You’ll be joining a dynamic, supportive and mission-driven environment. We are a team of doctors, public health experts, designers, engineers and builders across the US committed to changing the face of healthcare, particularly for underserved communities.
At Twentyeight Health, we value a diverse workplace and strongly encourage women, BIPOC, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to fostering a culture of mutual respect, diversity and inclusion for our employees and customers alike and we can’t wait for you to be a part of it.
2. Role
Are you a problem-solver who thrives in fast-paced healthcare environments? We’re hiring an Associate Manager of Clinical Operations to support our clinical team in delivering seamless, coordinated care. In this role, you'll serve as a key partner to our providers, managing daily operations, handling real-time escalations, and driving improvements in care delivery and patient-provider communication. You'll play a hands-on leadership role supporting the day-to-day clinical engine of our provider team. You’ll help resolve operational issues, manage care coordination tasks (including referrals and communications), and collaborate cross-functionally with payers and stakeholders to ensure an exceptional care experience for both patients and providers. You’ll work in a high-impact, cross-functional role at the center of our clinical operations. This is a great opportunity for someone eager to grow into operational leadership while improving access to care.
3. Manager
You will report directly to the Director of Clinical Operations (to be hired), on the Operations team led by VP Operations, Rob Scott.
4. Responsibilities
- Serve as the first line of support for day-to-day provider escalations and workflow needs.
- Manage end-to-end support for synchronous (live) visits including provider readiness, platform support, and follow-up workflows.
- Own operational care coordination, including patient referrals, communication, scheduling follow-ups, and coordinating services across teams.
- Collaborate with internal and external stakeholders (e.g., payers, product, patient experience) to address gaps in provider workflows and improve service delivery.
- Monitor and support provider Slack channels, triaging needs and proactively addressing issues.
- Track and escalate performance trends, issues, or opportunities to the Manager of Provider Operations.
- Contribute to performance dashboards and assist in preparing internal reports and newsletters.
- Help drive provider satisfaction and team efficiency through structured communication and best practices.
- Contribute to other related projects as necessary
5. Requirements
We are looking for exceptional candidates who have:
- 2–4 years of experience in clinical operations, provider support, care coordination, or clinical services.
- Strong organizational skills and comfort managing multiple escalations and workflows simultaneously.
- Excellent written and verbal communication skills.
- Familiarity with virtual care workflows and tools (Slack, GSuite, EHRs, etc.).
- A customer-service mindset with a bias for action and problem-solving.
- Bonus points for…
- Experience working with providers in a telehealth or digital health environment.
- Knowledge of referral management systems or payer collaboration workflows.
- Background in patient-facing or provider-facing support roles.
6. Attributes we look for
- Track record of consistently delivering excellent results in a fast-paced environment
- You can operate independently and have enough experience to set and prioritize your own task load to achieve goals
- You anticipate potential challenges and get ahead of them, assessing risk to understand when and how issues should be escalated to gain quick resolution
- Resourceful, hard working, and eager to roll your sleeves up to execute every detail
- Excellent multi-tasking and time-management skills, with the ability to prioritize tasks
- Effective communication skills that inspire trust and confidence
- Embrace learning and feedback
- Passion for our mission to advance health equity and supporting women
7. Our cultural values
- Our mission is our north star, providing high quality healthcare to underserved women
- We treat people with care, including team members, our users, clinician partners, and pharmacy partners
- We hold ourselves to high standards
- We create an environment where people can show up as their authentic and best selves
- We have a growth mindset fueled by curiosity, openness to feedback, and focus on constant improvement
8. Compensation & Benefits
- Attractive compensation package
- Total cash compensation up to $100k
- Base compensation between $85-95k
- Performance-based cash bonus of up 7.5%
- Stock options
- Medical, dental, and vision insurance
- Paid 12-week parental leave
- Fertility & family-forming financial assistance
- PTO that increases with tenure
- Access to 401k with matching
- Additional work-from-home support & perks