Senior Manager, Learning Management and Customer Experience
American Pharmacists Association
Application
Details
Posted: 01-Oct-24
Location: Washington, D.C.
Type: Full Time
Salary: $75,000-$90,000
Sector:
Advocacy / Non-Profit
Other
Salary Details:
MORE ABOUT US
APhA offers a comprehensive and competitive compensation and benefits program that includes:
•A salary that commensurate with experience
•Two Medical Plans (HSA & POS Plan Options Available)
•Free Basic Dental Plan (Employee Coverage Only)
•A Vision plan for as little as $15 per month (All coverage levels)
•Free Life, AD&D, and Short-Term Disability Insurance
•Contributions towards your HSA Account (HSA Health Plans Only)- $750/employee coverage and $1,500/family coverage
•Traditional & Roth 401(K) plans with a 100% match (up to the first 5%) as of your first day of work and;
•A host of other benefits (Paid-Time off, Pet Insurance, Employee Assistance Program, Legal Support, and much more!
Required Education:
4 Year Degree
Internal Number: 1
Senior Manager, Learning Management and Customer Experience
Washington, D.C.
The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.
Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.
WHAT WE’RE ABOUT
Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.
Accountability- We strive to meet the highest standards of ethical behavior. Equity, integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.
Respect- We are committed to seeking to understand others’ perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.
Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders. We embrace a culture of continuous learning and improvement.
WHAT YOU’LL DO As the Senior Manager, Learning Management and Customer Experience, you will:
Build education learning products, including general accredited and non-accredited continuing pharmacy education, programs accredited for Board of Pharmacy Specialties recertification and certificate training programs in the LMS based on needs of colleagues, maintaining and refining a cohesive standard.
Develop high-quality and engaging learning activities (guided discovery, case method, problem-based, game-based) and compelling course content that meets the needs of learners.
Analyze data from customer service platform, customers and licensed partners to determine if any changes need to be implemented in LMS product builds or configuration; when process improvement identified, implement changes, and update standard operating procedures.
Works with APhA’s customer service vendor and other colleagues to optimize customer experience
Provide insight and perspective to leadership regarding educational needs and opportunities for pharmacy technicians.
LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)
WHO WE’RE LOOKING FOR APhA may be the right fit for you have:
Experience and Education required:
A Bachelor’s degree is required.
A minimum of 5+ years practicing as a pharmacy technician is required; CPhT certification strongly preferred.
A minimum of 5+ years of experience using learning management systems, customer service experience is required, eLearning design experience preferred.
Skills, knowledge and abilities required:
Critical thinking and problem-solving skills
Attention to detail
Effective time management skills
Customer service skills, responsive attitude
Ability to communicate with tact and diplomacy orally and in writing.
Experience working as a pharmacy technician in a patient care practice setting, preferred.
Experience working with a Learning Management Systems, preferably Docebo.
Experience with an Association Management System, preferably Personify.
Aptitude to learn and implement new technology as needed
Ability to QA and troubleshoot and resolve technical delivery issues across multiple platforms and devices
Excellent computer proficiency including skills in use of Microsoft Office applications preferred: Word, Excel, PowerPoint, Teams, SharePoint
Ability to work independently, handle multiple projects timely, and adhere to deadlines and project plans effectively
Experience developing CE for healthcare/medical professionals.
Knowledge of instructional design, development, and delivery methodologies, preferred.
Understanding of adult learning principles, preferred.
Able to travel to APhA’s Annual Meeting.
APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.
Applicants must be currently authorized to work' in the United States on a full-time basis.
APhA leads the pharmacy profession by supporting pharmacists, student pharmacists, and pharmacy technicians in their role optimizing medication use and patient health outcomes and ensuring patients have access to pharmacists’ care. We do this through our strong and effective advocacy, top notch education, practice tools, and resources, dissemination of evidence, and opportunities for members to engage and learn from each other. APhA is the pharmacy voice at the table in developing national guidelines, policies, and best practices that advance the profession and patient care.From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. Pharmacists play a critical role in helping patients overcome illness and live healthier lives through chronic disease management and the fully effective use of their medicines. APhA advocates at the national and state level to give p...harmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.