What You Will Achieve 

The mission for the Quality Operations Operational Excellence (OpEx) team is to ‘Inspire a best-in-class culture of continuous improvement that empowers colleagues and enables processes to function efficiently and effectively’. This position is expected to support the delivery of that mission for the Rocky Mount Quality Operations (QO) organization.

The Quality Operations Manager, OpEx will be assisting with building capability through Lean Six Sigma. This manager will partner with the Site OpEx team in supporting the deployment and maturity of Pfizer Production System (IMEx) within the Quality Operating units to resolve critical business needs.

The Operational Excellence Manager will report to the Quality Business Ops & CI Lead and will network with SMEs to drive a strategic Continuous Improvement Culture for the QO Team.

How You Will Achieve It 

• Support the overall process to Identify/develop, measure and monitor metrics which are leading indicators of performance for QO/EHS center functions and at site to ensure performance is sustained
• Operate as a Subject Matter Expert (SME) of the Pfizer Production System principles. Responsible for training, coaching, and building team capabilities towards qualification of the area and certification of the department holistically.
• Manage Site Quality Operation Metrics for T3 and T4.
• Partner with QO Operating units to address their largest sources of loss by utilizing operational excellence tools and methodologies (lean, six sigma, innovation etc.) to solve critical business challenges aligned with QO performance goals.
• Leverage Quality Intelligence information and data analytics to challenge conventions, Champion Bold Thinking to improve QO performance.
• Support the vision of every colleague, every day, improving their work processes through IMEx and other related OpEx programs for the QO organization.
• Performs data analysis and complete health checks/maturity assessments of the Pfizer Production System in partnership with Site OpEx team.
• The successful Candidate must work effectively with other site teams and above site teams.   The successful candidate will have demonstrated excellent behaviors and built an inclusive, team-oriented environment with the department, and the network.

• Must have a High School Diploma (or Equivalent) and 10 years of relevant experience
• OR an Associate's degree with eight years of experience;
• OR a Bachelor’s degree with at least five years of experience;
• OR a Master’s degree with more than three years of experience;
• OR a Ph.D. with 0+ years of experience.  
• Experience in a technical role in the pharmaceutical manufacturing industry.
• Proficiency in process improvement methodologies, project management and digital applications.
• Previous people leadership experience preferred and experience leading the development and technical growth of colleagues to support business transformation.
• Strong knowledge of quality and manufacturing operations
• Proven ability to lead organizational change.
• Strong analytical and strategic skills with experiencing solving complex and unique problems
• Well-developed interpersonal skills with ability to collaborate across PGS functions and work effectively across all levels of the organization.
• Strong proficiency in Integrated Manufacturing Excellence (IMEx) or other lean manufacturing approaches
• Experience in managing projects that require critical thinking, collaborative approaches; innovation; strong analytical skills; ability to understand business issues and processes
• Experience in leading/influencing internal and external stakeholders
• Experience in managing projects that require critical thinking, collaborative approaches; innovation; strong analytical skills; ability to understand business issues and processes
• Possesses a collaborative spirit, strong project/program management skills, including change leadership.
• Strong analytical skills to assess information, draw conclusions and recommend improvements
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Installs process excellence supports for program governance, project reviews, communications, training, certifications and rewards.

Nice-to-Have

• Six Sigma Black Belt or Six Sigma Green Belt certification is preferred
• Knowledge of cGMP (current Good Manufacturing Practices), and manufacturing procedures and standards

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Travel occasional.
• Flexible work hours to support 24/7 operations

Other information:

• Relocation support available

About Pfizer

At Pfizer, we’re driven to discover the cure—driven to significantly improve the lives of everyone...everywhere. If you’re similarly driven, you’ll find there’s no better place to begin—and continue—your career than at Pfizer. Science is the foundation of our company. This is why it’s no surprise that our scientists are among the best in the world. We arm them with the resources, technology, and facilities they need to solve some of the world’s most complex health challenges. So, it’s no wonder that the most driven scientists in the world choose to do their life’s passion at Pfizer. Join us and you’ll partner with colleagues of diverse backgrounds and abilities, people who contribute to all aspects of what we do—from drug development to marketing, technology to sales, and so much more. If you’re driven to discover the cure—or to market it, ensure it has the latest technology to make it a reality, or simply help improve the lives of others, join those who are similarly driven at Pfizer.

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