What Sales Support Administration contributes to Cardinal Health

Sales Support is responsible for providing sales support through direct involvement in the sales process, either by helping persuade customer buying decisions or involvement in the effective implementation of solutions to support the attainment of the organization's sales objectives.

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Responsibilities:

• Build confidence and respect of others through a positive and energizing style
• Work with various areas of the business including, legal, finance, CSMP, and Customer onboarding and compliance to certify and complete 340B and non-340B pharmaceutical distribution access
• Manage the CHC quarterly audit processes to ensure PVA alignment, compliance, and exceptions
• Embrace change and the use of Lean Six Sigma tools and concepts
• Support projects such as new customer implementations, customer initiatives, new customer contract mapping, assisting in the Request for Proposal (RFP) process
• Understand 340B and Non-340B source strategies
• Works to facilitate annual RBC customer engagement
• Assist with requesting customer QBRs / Reports
• New account setups
• Prime Vendor Agreements (PVA) administration
• Review and approve goodwill credits that are submitted by PBC's
• Establish a cadence of calls with Account Management to consult, advise, assist PBCs and Regional leaders on escalated issues
• Reporting - schedule customer reports, run reports as requested, run monthly reports, Contract Utilization reports
• Assist with on-boarding new employees

Qualifications

• 4-8 years of experience preferred
• BA, BS or equivalent experience in related field. Advance Degree preferred
• 340B experience preferred
• Advanced skills in Excel required

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• This role will also support at least 2 regional sales managers
• Issue resolution may require this role to work cross functionally to resolve issues with product inventory, large orders, pick/pack/ship, account receivable, pricing teams, customer service, specific compliance, etc.
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues
• Excellent communication and interpersonal skills and ability to influence internal and external customers to get results
• Proficient in Microsoft Office tools: Access, Excel, Outlook, PowerPoint, Word
• Strong organizational skills and proven ability to delegate, multi-task and prioritize effectively
• Lean knowledge and Operational Excellence project creation and participation
• Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
• Identifies possible solutions to a variety of technical problems and takes action to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Work with complex data sets and formulate interpretations and analysis of data sets

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.