The Account Manager helps maintain client success by providing service and value to our clients. The Account Manager manages daily creation of programs for a client in the pharmaceutical industry and is the direct liaison between the internal departments and the client. The Account Manager also supports our strategic, tactical and support departments (creative, production, media, technology, and analytics) to achieve our client and our goals.
You will be the primary conduit between the client and Merkle business/support teams
You will manage multiple project timelines and resources across digital media and other performance marketing channels
You will provide leadership to the internal Merkle team on behalf of the client
You will set internal communication plans/methodology
You will help market strategies, testing, and execution of client programs
You will guide creative delivery management for omni channel campaigns including: creative briefs, developing and reviewing creative versions, collaborating on the development of test and learn plans
You will coordinate our client meetings; responsible for communication with main client contacts
You will ensure quality of client deliverables to include campaign counts, reports, change requests and proposals.
Be the first line contact for error resolution
You will produce and interpret project and financial reports, billing, and invoicing
Ensure on time, on strategy, accurate program execution
You will lead and motivate internal team to produce best in class work
You will foster a collaborative and high-achieving internal dynamic team
You will report to the Account Director
Bachelor's degree or equivalent experience
5-7 years+ in client services/account management for a digital performance marketing agency or a combination of agency and client-side work.
Email marketing experience
Collaborate with remote team members
Project management and negotiation skills
Comfortable with data, response metrics and trends
5+ years of experience managing client relationships
Willingness to travel overnight when needed
Employees from diverse or underrepresented backgrounds encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.
For individuals assigned to and/or hired in Colorado, the anticipated salary range for this position is $72,000-$120,000 which is based on a wide range of factors that include relevant experience, knowledge, skills and other job-related qualifications.Pay ranges in locations other than Colorado may differ based on labor market wage rates in those locations . A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit https://dentsubenefitsplus.com/