Director, PSS Program Insights & Analytics - Neuroscience
Location: East Hanover, New Jersey
Internal Number: 333807BR
Up to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services (PSS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you!
One of the most important functions in today's pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, design, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient's success.
The Director, PSS Program Insights & Analytics - Neuroscience will be the analytics lead for an insights-driven team that is responsible for delivering patient access and reimbursement operations. This individual will work closely with PSS leaders and will be responsible for delivering data insights to enable oversight and management of our patient reimbursement operations.
To do this successfully, this individual will develop the analytics vision and roadmap, and help build an insights obsessed team that integrates actionable data to improve our reimbursement operations. This individual will be a member of CEC and Analytics leadership team and will partner closely with various cross-functional teams including CEC, Product, Innovation, Launch Excellence, PSS franchise, finance, and market access.
This opportunity is located at the Novartis East Hanover site, and will not have the ability to be located remotely.
Your responsibilities will include but are not limited to: * Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence and reimbursement services * Establish operational metrics, KPIs and power stats in partnership with the PSS teams, and oversee the development of operations dashboards that provides visibility into performance * Drive decision making via a disciplined, hypothesis-driven approach and shape the findings into executive level presentations highlighting key actions * Establish patient services performance KPIs and continually assess impact of key PSS initiatives * Drive design and performance of patient programs by leveraging insights and analytics * Champion new innovative analytical solutions (data science, artificial intelligence etc...) to help deliver personalized and customized experience to our patients * Develop and support all relevant communications to key internal audiences for the content generated