Supervisor, National Customer Service (Pharma Distribution)
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests. Job Summary Reporting to the Manager, National Customer Service Support, the Supervisor is responsible for supervising and evaluating specialists through day-to-day leadership and team performance. Strong relationships with direct reports are required to provide ongoing feedback on customer service, process improvement opportunities and performance management. The supervisor plays a key role in the initial orientation of new agents, ongoing development and training, escalations, and assists in responding to calls during busy periods. In addition to the above, the incumbent of this posit
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