The Rheumatology Division is seeking a Senior Medical Office Coordinator who will work in the Johns Hopkins Scleroderma Center. This position coordinates the day-to-day activities center to ensure exemplary patient relations that the center runs smoothly. Resolves patient problems, third party issues (including insurance) and refers patients to appropriate resources as necessary. Offers friendly, courteous, and confidential assistance to patients to ensure an optimal experience while visiting the Scleroderma Center.
The Medical Office Coordinator maintains accurate and detailed information on each patient to facilitate a successful patient encounter. Uses automated systems (EPIC) to expedite patient requests, including refills and test scheduling. Takes a lead role in the team environment and exhibits professionalism and exemplary customer service skills.
The Administrative Coordinator facilitates all administrative activities and special projects for faculty at the Johns Hopkins Scleroderma Center for the Division of Rheumatology. Provides administrative support for the Director of the Scleroderma Center and other faculty members, plans the logistics for both large and small meetings including Scleroderma Day; manages and updates the Director of the Scleroderma Center on the status of any special projects; provides administrative and clerical support for Scleroderma Center faculty, as requested. Exercises independent judgment to resolve administrative problems.
Specific Duties & Responsibilities:
Sr. Medical Office Coordinator Duties (90%)
Schedules procedures, consultations and other ancillary tests/procedures
Creates new processes and systems to ensure high level of service to patients. Particularly, updates and prints patient encounter forms.
Provides exemplary customer service by utilizing service excellence techniques. Independently resolves and makes decisions to respond to patient problems in a proactive and timely manner.
Independently resolves third party issues and makes decisions as to when a medical professional should be consulted.
Demonstrates an understanding of and sensitivity to diversity issues and makes appropriate accommodations/recommendations to ensure that patient expectations are exceeded.
Obtains pre-certifications/pre-authorizations as required by the patients' health care insurers or managed care providers for service and medications.
Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
Completes forms for pharmaceutical company charity drug programs. Files and scans patient records as necessary.
Wears clinical operations staff uniform per the Division of Rheumatology's policy.
Other job duties could be assigned
Administrative Coordinator Duties (10%)
Coordinates and implements office services for the faculty workgroup including expense reimbursements, trips, etc.
Prepares or participate in the preparation of special projects and monitoring activities related to them.
Helps to manage special events planning, including conferences, lectures, seminars, town hall sessions and faculty working group meetings.
Coordinates meeting spaces, menus, logistics, lodging, and travel arrangements for participants.
Serves as primary backup for the Scleroderma Center's other Medical Office Coordinator and Administrative Coordinator/MOC.
Provides other administrative support including schedule conference calls; communicates with leadership and working groups.
Proactively creates more efficient work processes and workflows; reviews and analyzes workgroup operating practices such as recordkeeping systems, forms, and workflow systems. Recommends and implements approved changes.
Minimum Qualifications (Mandatory):
High School Diploma/GED.
Three (3) years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Experience in the Johns Hopkins system strongly preferred.
Additional education may be substituted for up to one year of experience.
Experience in the Johns Hopkins system strongly preferred.
1-2 years in a similar service-oriented industry is highly desirable
Ambulatory Services Manager.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.59 - $24.80/hr (commensurate with experience) Employee group: Full Time Schedule: Mon-Fri, 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: Telecommute Department name: SOM DOM Gastroenterology Personnel area: School of Medicine
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