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Veterans Affairs, Veterans Health Administration
Phoenix, Arizona, Arizona
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Associate, Production Support
What you will do: This is a 10:30 AM to 7:00 PM EST shift This position is the first line of response for customers requiring assistance with the company's pharmaceutical software solution. The Software Support Specialist is responsible for resolving software issues via phone, email and chat by identifying, researching and resolving basic to moderate technical issues in a customer-focused manner according to quality and customer standards. Identify, research, and resolve technical problems of a basic to moderately complex nature. Receive and respond to telephone, chat and email requests for assistance. Help determine and implement solutions of moderate complexity. Document, track, and monitor th
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