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Veterans Affairs, Veterans Health Administration
Phoenix, Arizona, Arizona
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Operations Manager
Contact center management for a variety of product support programs that manage client reimbursement needs. This position is responsible for the overall management of program operations including, but not limited to, staffing, profitability, standard operating procedures, process design, process implementation and process improvements. This position will monitor client Service Level Agreements (SLA) to ensure compliance and make staffing and process changes and improvements if SLA is not being met. This position will provide supervisory guidance to direct reports and monitor performance based on job descriptions and expectations of the subordinate positions. This position will also act as a liaison between Client Services, Information Systems, Business Analysts, Quality Assurance and Tr
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