Under general direction, responsible for the development of people, processes, and solutions delivered to the life sciences customer's laboratory operations. Serves an account level representative, managing key performance indicators, vendor relationships, and compliance requirements. Oversees account-based issues, including management strategy, client relations, team building, and other key contractual strategies.
This is a remote opportunity and open to anywhere in the U.S.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops each Integrated Lab Services (iLS) offering to include service level agreements, KPIs, guidance documents and/or SOPs; training, qualification, quality, and certification programs; and technology infrastructure to support delivery and supply chain partners and strategy.
Participates in the ideation process to develop and test solutions for the future of integrated Lab Services (iLS), collaborating with Marketing, Systems Products, Services, Global Workplace Solutions, and customers.
Provides LIS / LSS solutions, consulting with customers, corporate clients, personnel, and branch offices. Provides solution scope and innovation for high level Life Sciences opportunities. Develops the area / site teams to ultimately deliver these capabilities.
Facilitates, manages, tracks, and reports the status of solution effectiveness per market, client, and geography.
Investigates and develops a differentiated scope of Integrated Lab Services (iLS) offerings. Compares the scope of offerings to the industry and maximizes market value through packaging and geographic strength.
Applies government regulatory codes to the facility environment needs in order to deliver best in class solutions, including the papers and lectures delivered to the industry professional organizations.
Follows S&RS quality plan and manages / integrates the of solution development to the quality manual.
Assists the Training department in developing courses that serve MU, sales, and operations.
Assist in delivering training of Integrated Lab Services (iLS), regulatory interpretations, and solutions to Customers and GWS personnel.
Performs other duties as assigned.
Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelors degree in a related field (e.g. Quality Management, Business, Engineering and/or Chemistry). Master's degree preferred. Minimum of 8 years related experience managing in regulated laboratory and/or manufacturing pharmaceutical environments. and/or equivalent work experience.
Knowledge of pharmaceutical, biotech, and medical device industry products and services. Knowledge of analytical instrument maintenance and / or laboratory technical services.
Previous supervisory experience
CERTIFICATES and/or LICENSES
Must have appropriate license or certification where required by law.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Experience with Desktop publishing, Microsoft Office Suite, and Online Help.
Requires knowledge of ISO certification, FDA guideline interpretations, GMP, GLP and audit experience. Broad knowledge of facility operations, systems and control products including acquired experience in the field.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Internal Number: 21006052
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.