The Community Pharmacy Support Supervisor is a proven leader responsible for guiding and directing the productivity and behavior of Customer Support professionals. The Supervisor will ensure effortless customer service is delivered by achieving customer satisfaction and loyalty. The Supervisor will provide coaching and reporting to assist the team in meeting key performance metrics of the department. In addition, the Supervisor will partner with key stakeholders to ensure all needs of the customers are met.
2+ years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience
Demonstrated ability to create real-time learning opportunities out of everyday scenarios.
Excellent and effective business communication skills both verbally and in writing; focus on clear, honest and consistent feedback; willing to have difficult conversations if needed
Experience coaching, mentoring, leading and motivating others to meet high performance standards and expectations; demonstrated employee engagement skills
Proficiency in MS Office including Excel, Word, PowerPoint and Outlook
Strong ability to problem solve and develop solutions that will move the team and business forward
Must have work schedule flexibility, Monday through Friday between the hours of 6AM and 9PM
Additional Knowledge & Skills
Working knowledge of customer service policies, practices and systems
Verint, SAP and CRM experience preferred, CTI, Salesforce.com and WMS experience a plus
Additional knowledge of other McKesson BU's a plus, including Med/Surg, and global sourcing.
Demonstrated organization and time management skills
Commitment to external and internal customer satisfaction.
Excellent interpersonal skills especially in conflict resolution
2-year degree in business or related field or equivalent experience
General office demands
Work schedule flexibility Monday through Friday, between the hours of 6AM and 9PM
Call center environment
Benefit and Company Statement
McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can't do it without you. Every single McKesson employee contributes to our mission--whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company--and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Career Level - Manager - M1
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0041936
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.