Coordinate scheduling for patients and clinical staff, integrating each partiesâ�� needs for optimum results. Resolve a variety of problems and issues by acting as a liaison between patients and staff.
These services further the vision of Desert Regional Medical Center to create unique environments, where patients, their families, doctors and staff come together to achieve longer and better lives in the fight against cancer.
DEPARTMENT SPECIFIC DUTIES:
Schedule visits, treatments, outpatient procedures and hospital admissions for patients. Schedule meetings and time off for clinical staff. Update staff with schedule changes.
Check in all patients, collect registration information and copayments as needed, and direct them to appropriate personnel.
Facilitate patient care by providing information, resolving problems and assisting patients with issues outside the office if needed.
Handle incoming phone calls by responding to inquiries, resolving problems or directing calls to the appropriate staff.
Miscellaneous administrative duties for patients and staff.
Ensure that precertification requirements are met for scheduled outpatient procedures and hospital admissions.
Audit daily superbills and copayments for accuracy and completeness.
Maintain monthly physician statistics.
Management and Clinical staff - Provide undated information and respond to requests as needed.
Office - Support office activities through exchange of information, acting as a resource for scheduling issues and delegating incoming requests to the appropriate staff.
Patients/families - Coordinate scheduling, provide information and maintain supportive connection.
Hospital/outpatient clinic staff - Schedule procedures and admissions, exchange information as needed.
Outside physicians/nurses - Coordinate meetings and appointments, exchange information and respond to requests.
Insurance companies - Precertify procedures and admissions.
Pharmaceutical representatives - Act as liaison for clinical staff, receive information and schedule meetings as necessary
Balancing the conflicting scheduling needs of clinical staff and patients.
Responding to multiple urgent requests during high-volume periods.
Communicating with difficult patients to reach mutually acceptable compromises.
DECISION MAKING RESPONSIBILITIES
Scheduling of appointments within office guidelines.
Determining appropriate response to inquiries and requests.
Complies with regulatory requirements (i.e. TJC) appropriate for position.
Experience with scheduling in a medical office.
Basic knowledge of health insurance types and payors.
Experience with medical office software and Microsoft Office.
Strong interpersonal and customer service skills.
Ability to complete multiple tasks efficiently.
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105011498
About Desert Regional Medical Center
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.