McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.

Current Need
The Director Strategic Accounts is responsible for managing a team of account managers, as well as, assigned strategic accounts within the Pharmacy market segment. This role is responsible for understanding the client's business goals for success and managing all aspects of the business relationship with the customer to ensure that McKesson's solutions meet or exceed those goals. Ensures that all appropriate resources are available and utilized effectively/efficiently to maximize customers program (s) and corporate profitability. Develops and maintains positive client relations and coordinates with various functions within RelayHealth, as well as across other McKesson business units to ensure client requests are handled appropriately (i.e. within time, budget, and expectations) while balancing client needs with company profitability. Coaches and develops team and ensures retention of customers within market segment.

This position has authority to substantially affect the relationship between the company and a client, from a financial, service and product standpoint. Position monitors/audits program and financial information and is responsible for analyzing the program effectiveness while making recommendations to optimize program (s).

Utilizes their knowledge of the client/business and healthcare industry to maximize performance relative to client relationship, client satisfaction, desired survey results and client/company financial performance indicators.

Role requires travel of 25-50% with occasional weekend work required.

Must be able to manage the flow of information to and from, and expectations of:

• Customers (Pharma & Pharmacy)
• Implementation teams
• Product Management
• RelayHealth Client Executive
• MPRS
• Finance & Accounting
• Corporate A/R

Excellent communication and multitasking skills are required. Must also be able to effectively manage customers and all activity through the duration of the customer life cycle, understanding program can and will evolve frequently within that time. Must be able to work effectively with individuals in both business and technical roles. Should have ability to manage information (market, client, company) from various sources and foresee and potentially validate future business opportunities or impact to existing business.

Will be responsible for managing includes:

• Issue/Escalation management
• Relationship management; including coordination across varying constituents and businesses
• Change management Coordination
• Business reviews and program read-outs
• Status reporting
• Analysis (both financial and programmatic)
• Resolving complex account receivable issues
• Contract management, including but not limited to tracking and managing non-standard contract terms and obligations

Key Responsibilities:

• Work on complex problems where analysis of situations, metrics and cross-functional data is required
• Build and maintain relationships at multiple levels across both McKesson and the customer to achieve and drive success metrics
• Maintain comprehensive program inventory of RelayHealth, McKesson and integrated/partner solutions in-use for each client
• Maintain comprehensive roadmap of client program changes planned for upcoming 18-24 months.
• Schedule appropriate McKesson and Customer resources as needed
• Exercises judgment when coordinating between multiple groups to ensure consistent delivery of support to the customer (Quality of Service)
• With customer, ensure end user satisfaction
• Monitor and report metrics by developing and ensuring execution of communication plans
• Maintain pertinent program documentation

Minimum Requirements
Degree or equivalent experience. Typically requires 9+ years of professional experience in healthcare IT and 1+ years of supervisory and/or management experience.

Critical Skills

• Account management experience including face-to-face interaction with C-suite executives.
• Demonstrated business acumen
• Ability to identify opportunities or risks to existing business
• Project management experience with successful completion of projects, deadlines, and resources.
• Excellent oral and written communication skills including formal presentations. Microsoft Office skills required.
• Significant experience in project management, requirements definition and/ or deployment of business requirements

Additional Knowledge & Skills

• Experience with MS Office (Word, Excel, and PowerPoint), MS Project, and Visio
• Highly organized
• Demonstrated ability in relationship development and problem solving. Proven ability to manage large numbers of tasks in an organized and efficient manner.
• Demonstrated capacity to work with others to coordinate activities and achieve goals.
• Self-directed, highly motivated and results oriented.

Education
4-year degree required; MBA preferred

Physical Requirements

General office demands

Must be authorized to work in the US. Sponsorship is not available for this position

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!