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Veterans Affairs, Veterans Health Administration
Phoenix, Arizona, Arizona
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Supervisor, Customer Service
Supervisor, Customer Service Location: Specialty Contact Centre, Mississauga Supervisor: Operations Manager, Patient Services Job Summary The Supervisor, Customer Patient Services, will ensure a professional and service oriented work environment by monitoring performance, motivating and developing their case management team members to deliver excellent customer service and achieve required performance objectives. The Supervisor is responsible for supporting the Patient Services Operations Management Team in coordinating workforce and workflow related activities. The Supervisor must be well versed in CPS service offerings, organizational procedures, Contact Centre technology and reporting. S
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