McKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.
McKesson is currently seeking a Sr Strategic Account Manager in our Louisville, Ky office. The Sr. Strategic Account Manager position is a client-facing role responsible for working directly with both internal teams and external customers to support the relationship between the client-manufacturer and all RxCrossroads by McKesson cross-functional teams across all business units. This may include internal/external HUB Partners. Client/account profiles may consist of high to critical complexity assignments.
This role does not close sales but provides guidance and suggestions to clients and identify and qualify new opportunities. May work in tandem with the Business Development team members who closes sales and then with Implementation Managers that transition clients to the Sr. Strategic Account Manager for ongoing account maintenance.
Responsibilities include serving as the primary client contacts, ensuring clarity in all communications, monitoring program performance, and collaborating across the organization to enhance client and partner experiences.
The ideal candidate is a self-starter who can review and prioritize multiple assignments and work in a complex and fast-paced environment, supporting multiple projects and initiatives. He/she must possess excellent communication and presentation skills, as well as knowledge and experience necessary to offer recommendations and propose solutions for high to critical and complex business problems.
The Sr. Strategic Account Manager must be skillful and confident in managing multi-million-dollar revenue clients (average client is $50-200M in revenue) and could manage 4-6 clients and/or programs) and serve as a thought leader to the client, but also internally. This person will frequently be asked to generate new innovative ideas to enhance a program design for the client and act a resource internally to implement changes and train other departments/teams within the pharmacy.
CONTRACTUAL and FINANCIAL MANAGEMENT
Monitors program profitability against plan on a monthly basis and prepares analysis if established thresholds are not met.
Maintains updated budgets for customers reflecting actual costs and projections for the program year. This will include working directly with financial leadership team members.
Understands contractual obligations and negotiates incremental contractual arrangements after program go-live. This will include involvement with legal and regulatory leaders to ensure appropriate contractual documents are executed.
Coordinates internal effort to produce sizing on new client initiatives and/or program expansions and delivers pricing to customer. This will include ensuring updates are documented in contract(s) and/or assisting on technical requirements.
Responsible for ensuring the accuracy of all client invoices prior to the billing period. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup supporting documentation.
CUSTOMER RELATIONSHIP MANAGEMENT
Responsible for overall customer satisfaction with pharmaceutical client and HUB partners. Acts as primary point of contact for the client related to projects and project status information.
Manages client expectations regarding the delivery of services and program performance.
Provides customer with proactive, consultative services on process improvement opportunities, revenue generating activities and cost saving opportunities.
Responsible for all written and verbal (non-sales and non-IT specific) communication to the client.
Prepares and delivers Quarterly/Monthly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc. Additionally, highlighting program details to keep the client apprised of all key operating aspects. This may also include ad hoc client specific reporting and/or dashboards.
Responsible for interfacing with sales and the customer to clearly define project scope. Scope of work to be used for the development of a business requirement document.
Responsible for business requirement development, keeping updated, signature execution.
Manages team sub-projects for the implementation of new products, services, client initiatives and change requests according to company/client standards.
Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate or as requested by the client. Manages the change request process within all the functional operations teams.
Responsible for identifying project priorities with customers and communicating priorities to internal teams, including executive leadership.
Reviews all program documentation prior to production release including Business Requirement Document, Standard Operating Procedures, Work Instructions, System Requirement Documentation, and Training Materials.
Approves project scope, business rules, and overall project release.
Ensures client sign-off is obtained on business requirements (initial and ongoing change requests).
Responsible for storing client approved business requirement documentation in secured environment according to company standards and/or client requests.
Monitors monthly performance against service level agreements and develops plan for corrective action if service levels are not met. This may include working across all functional operational teams.
Serves as the first point of contact for day-to-day program issues. Involves appropriate team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary.
Interacts with all internal departments to assist as needed in providing business understanding. This may include an occasional training exercise.
Ensures timely delivery of reports according to program/client requirements.
Verifies reasonability of data before submission to client and/or HUB partner.
Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer. This should include rationale and analysis of the impact of the data to either financials, operations, patients and/or providers.
Serves as the point of contact for McKesson (corporate) and vendors associated with the Client who interact with McKesson programs. Interacts to support day-to-day operations and works with the appropriate cross-functional teams to resolve vendor service level/pricing concerns.
WORKFORCE and ADMINISTRATIVE
Monitors all cross-functional teams tracking on customer projects. This includes escalating to leadership when necessary to ensure timelines remain on track.
Provides status reports to ensure senior level management visibility to program operations.
Responsible for building a positive team environment with internal and external partners.
Manages conflict resolution to ensure successful/productive projects to program operational teams.
Acts as a resource for colleagues with less experience; may direct the work of others without formal management responsibilities and may use internal and external resources to accomplish goals.
This is a senior career position and a senior professional.
7+ years of experience in client-facing account management and project management
3-5 years of experience in Finance and Accounting preferred
3+ years business experience in Healthcare, Pharmaceutical, Program or Client Management, Finance, Operations and Distribution
Executive presence; comfortable presenting and having continuous dialogue with senior leaders/c-suite of pharmaceutical companies
Collaborative, customer focused, and able to create visible value to client and within the organization
Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
Advanced project management and organization skills
Detailed understanding and experience with process documentation and improvement
Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
Proven ability to develop creative solutions to complex problems by applying industry and customer knowledge coupled with sound judgment
Experience with Microsoft Office Suite, including Visio, Outlook and Project
Advanced skills in Microsoft Excel, and PowerPoint
Additional Knowledge and Skills
Excellent verbal and written communication skills preferred
Ability to develop strong team relationships and bring individuals together to focus on team goals
4-year degree in related field or equivalent experience
Bachelor's degree in Business, Engineering or related discipline such as Operations, Accounting, Finance, Logistics, etc.
Advanced degree, MBA or MHS, highly preferred
Career Level - IC - Professional - P4
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0040298
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.