McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.
Every single McKesson employee contributes to our mission--by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company--and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.
Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.
McKesson Customer Experience Operations is currently seeking a Project Manager responsible for the management and delivery of strategic initiatives. The Manager will manage cross-functional teams to deliver projects within scope, budget, timeline and with focused outcomes. In addition, the Manager must act in a consultative manner to assist business partners in analysis of business processes, and in systems and users' needs in relation to the business requirements identified. The Manager should also champion the different project/program methodologies, including Agile/SAFe framework to drive a more nimble and agile project experience within the organization and with our business partners. Finally, the Manager will act as the project liaison with business partners/vendors, both internal and external to McKesson.
The Project Manager will plan, organize, monitor and manage several strategic initiatives (project portfolio), and is able to collaboratively co-manage projects with other Project Managers, ensures the appropriate plans are in place to resolve any issues or project health deficiencies, and can provide clear and consistent communications across the organization.
Leads the development of business cases for internal strategic projects, whose goals align with the enterprise vision, mission, and business strategies of the organization
Provide strategic and tactical direction for all aspects of delivery of a process
Extremely consultative and provides partners with alternate solutions and recommendations for processes, systems, and solutions
Conducts business analysis activities using different methodologies as needed for each project
Develops detailed project plans, implementation schedules, project cost estimates, resource plans and budgets. Coordinates activities, defines deliverables and milestones, and participates in team assignments. Sets and controls scope
Identifies project critical path and dependencies to other ongoing initiatives within the businesses
Identifies project risks and possible mitigations
Takes the lead in the change management process for each project; anticipates change leadership needs for business
Ability to design, develop, or modify business processes, with identification of bottlenecks and process capacities. Ability to map as-is and to-be business processes
Collaborates with business partners to devise/modify processes to solve complex problems and/or improve existing processes
Ability to understand and articulate the To-Be vision and to champion it across the organization
Tracks project issues through resolution during pre- and post-implementation phases
Manage project activities and tasks, monitor processes, and any business, IT, technical issue resolutions
Leads/conducts/participates in all aspects of the project, including requirements identification, analysis, design and development, testing (including User Acceptance Testing), and training
Manages and monitors project budget and timeline
Facilitates and participates in daily scrum, sprint planning, and retrospective meetings
Facilitates, in collaboration with IT partners and business, the backlog grooming process and works with the product, development, and business teams to size features, enhancements, understand dependencies, constraints, risks, etc.
Supports improvement of project delivery through process improvement and operational excellence
Coaches and mentors team in the adoption and maturity of the Agile/SAFe methodologies
Provide regular project status updates to stakeholders and business leadership
Collaborates with external vendors on various project delivery assessments and initiatives
Manages the integration of vendor tasks, and tracks vendor deliverables
Provides thought leadership on initiatives gained through research and benchmarking analysis as needed; anticipate trends and ensure appropriate solutions for the business
Demonstrated strong, collaborative working relationships with key stakeholders
Measures the project solution benefits and key measures of success post-implementation to ensure project benefits are realized
Minimum Requirements 5+ years of experience managing strategic initiatives, preferably with process and technology focus
5+ years of consultative experience in a project management-type role
Tenured, proven track record managing cross-functional projects ranging in size, complexity and impact; experience in all aspects of project management to ensure proper resource management/utilization, delivery against scheduled commitments, risk mitigation, issue management, and effective management of client expectations
Demonstrated leadership, consultative, collaborative, influencing and negotiation skills
Demonstrated ability to build high trust relationships and communicate with senior level executives
Demonstrated utilization of project management methodologies, especially Agile / SAFe project delivery
Ability to create and defend a business case to show value/benefit of project initiatives
Experience with organizational, process, and technology projects as well as change leadership best practices
Demonstrated conflict resolution and problem-solving skills with focus on openness, honesty and respect
Ability to manage a portfolio of diverse projects across multiple business partners with multiple geographical locations
Demonstrated ability to measure and achieve projective objectives
Exceptional communication skills- written, verbal, presentation and meeting facilitation
Outstanding organizational skills with a high attention to detail
Additional Knowledge & Skills
Ability to work in a constantly changing environment
Knowledge of Salesforce technology, chatbots, artificial intelligence
Six Sigma Black Belt or Green Belt
Prior experience with Salesforce technology projects
Agile / SAFe training
Experience working as a project manager or process consultant in a contact center environment
Proficient in all MS Office products
Working knowledge of Visio and project/program management software
Relevant McKesson experience; healthcare industry experience
Education 4-year degree in business or related field or equivalent experience
General office demands
Benefits & Company Statement McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can't do it without you. Every single McKesson employee contributes to our mission--whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company--and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Career Level - IC - Professional - P3
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0037955
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.