The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts in partnership with their outside sales representative. They will take direction from their manager, outside sales rep and VP on how to manage each customer. This role will be supporting many day-to-day tactile tasks that must take place to provide an excellent customer experience. They will also be responsible for relationship management, retaining customers, identifying gaps in service, identifying needs and growing their business in a designated territory. This is a supportive role to outside sales, so coordination with the outside sales rep will be critical. The CSM is expected to build direct relationships with customers, lead initiatives to grow business, deliver customer-facing communications, be responsible for updating SFDC with customer demographic information, submit price requests, monitor purchases, provide and/or schedule customer training, generate or deliver customer purchase or GPO reports. They will partner with their outside sales counterpart to retain and maximize customer engagement with McKesson and provide an excellent customer experience.
Partner with outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer
Execute campaign sales to grow customer spend with McKesson
Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services.
Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns
Participation in training and educational key learning initiatives
2 years sales and/or account management experience in the healthcare setting, preferably within the pharmaceutical/biotech or healthcare distribution space.
Consultative selling experience to the specialty physician market highly preferred.
Experience in and demonstrated understanding of healthcare and distribution such as GPO, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired
Experience with pharmaceutical products and buy-and-bill model
Team player with strong interpersonal and resource management skills
Capable of preparing and delivering professional sales presentations to divergent audiences.
Ability to identify all decision makers and gain a commitment
Demonstrated ability to communicate and develop relationships at all organizational levels.
Ability to navigate a matrix organizational structure
4-year degree required or relevant work experience preferably with an emphasis in sales and marketing, business management, or healthcare related field or equivalent experience in a sales position
Career Level - IC - Professional - P2
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0038774
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.