McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Specific Responsibilities

• The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
• Conduct information and conduct patient financial assessment eligibility based on program guidelines
• Provide responses to general inquiry calls based on information provided as part of the program materials
• Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
• Proactively monitor the patient's file to ensure that reimbursement and financial assistance renewals are done in a timely manner
• Process documents supporting the patient's care, including infusion reports, lab results, copays
• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements

General Responsibilities

• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing,

Competencies

• Experience in the healthcare, pharmaceutical or insurance industry would be an asset
• Strong customer service, communication, problem solving skills required
• Comfortable working in a contact centre environment
• Proficient in Microsoft Office applications (Word/Excel)
• Team Player
• Post-secondary education or equivalent
• Organized with a high attention to detail
• Excellent verbal and written skills in English and French
• Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)

NOTE: role can be work from home after six months

______________________________________

McKesson touche la vie des patients en oeuvrant dans pratiquement tous les secteurs des soins de sante dans le but d'ameliorer la sante en general. Chez McKesson Canada, nous creons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de 35 000 produits a partir de 17 centres de distribution a 6 300 pharmacies de detail, 1 350 hopitaux, centres de sante longue duree, cliniques et etablissements de sante partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatise 2 500 pharmacies de detail et distribuons annuellement plus de 100 millions de doses de medicaments grace a nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de sante et les patients comptent sur nous pour une gamme complete de services qui contribuent a la qualite et l'integrite des soins de sante pour le benefice de tous.

Chez McKesson, vous participerez a la creation de produits et de solutions qui contribuent a la realisation de la mission de l'entreprise, soit ameliorer la qualite de vie et faire progresser les soins de sante. Travailler ici represente une occasion d'edifier une industrie qui est vitale pour nous tous.

Le ou la gestionnaire de cas des services de sante fait partie integrante de l'equipe des services aux patients et assume la coordination et la prestation des services lies aux programmes de soutien aux patients offerts par McKesson Services specialises. Le role consiste a interagir avec les patients, compagnies d'assurances, pharmacies, medecins et autres professionnels de la sante (PS) en vue d'etablir la couverture offerte pour les medicaments sur ordonnance et d'obtenir cette couverture, de meme qu'a veiller a la gestion des cas des patients.

Responsabilites specifiques

• Inscrire en temps opportun les patients au programme de soutien aux patients.
• Assurer la liaison entre le patient, l'assureur et le medecin quant a la documentation requise pour obtenir un remboursement maximum, ce qui comprend explorer ce qu'offrent tous les assureurs publics et prives, et transmettre a une instance superieure chez l'employeur au besoin.
• Recueillir des renseignements et realiser une evaluation financiere de l'admissibilite des patients en fonction des lignes directrices du programme.
• Repondre aux demandes de renseignements generales soumises par telephone selon l'information fournie dans le materiel du programme.
• Assurer la coordination avec les pharmacies specialisees et de detail pour veiller a ce que le patient ait acces aux traitements requis.
• Suivre proactivement le dossier du patient pour s'assurer que le remboursement et le renouvellement de l'aide financiere soient faits a temps.
• Traiter les documents appuyant les soins au patient, dont les rapports de perfusion, les resultats d'analyses de laboratoire et les coassurances.
• Recevoir, consigner et communiquer les evenements indesirables, conformement aux exigences du fabricant de produits pharmaceutiques.

Responsabilites generales

• Participer et contribuer aux activites du service concernant l'amelioration continue des processus, de la qualite, de la formation, etc.
• Maintenir le niveau de service dans la gestion de cas, y compris le taux de reponse aux appels telephoniques, le delai avant le contact initial avec le patient, la consignation des evenements indesirables dans les 24 heures suivant leur declaration et tout autre indicateur de rendement cle etabli pour le programme.
• Proceder a la saisie des donnees, repondre aux appels entrants, faire des appels, gerer le logiciel de courriel et de telecopie et realiser des taches administratives generales, comme des telecopies et de la tenue de dossiers.

Competences

• Experience dans le secteur des soins de sante, dans l'industrie pharmaceutique ou dans le domaine des assurances (atout)
• Aptitude a travailler dans un environnement de centre d'appels
• Fortes aptitudes en service a la clientele, en communication et en resolution de problemes
• Maitrise des logiciels Microsoft Office (Word/Excel)
• Etudes postsecondaires ou equivalentes
• Organisation et fort souci du detail
• Aptitude au travail d'equipe
• Excellentes aptitudes a communiquer a l'oral et a l'ecrit en anglais (et en francais dans le cas d'un poste bilingue)
• Flexibilite a travailler selon des quarts de travail varies ou rotatifs (les heures d'exploitation sont de 8 h a 20 h du lundi au vendredi)

REMARQUE : Le ou la titulaire du poste peut travailler de la maison apres 6 mois

Worker Type

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

Join us at McKesson!