McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
As the nation's largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson's focus on providing customers with the industry's highest product availability, intelligent ordering capabilities and unmatched service accuracy.
Join our team of leaders to begin a rewarding career.
The RNA Support Supervisor is a proven leader responsible for guiding and directing the productivity and behavior of Customer Support professionals. The Supervisor will ensure effortless customer service is delivered by achieving customer satisfaction and loyalty. The Supervisor will provide coaching and reporting to assist the team in meeting key performance metrics of the department. In addition, the Supervisor will partner with key stakeholders to ensure all needs of the customers are met.
2+ years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience
Demonstrated ability to create real-time learning opportunities out of everyday scenarios.
Excellent and effective business communication skills both verbally and in writing; focus on clear, honest and consistent feedback; willing to have difficult conversations if needed
Experience coaching, mentoring, leading and motivating others to meet high performance standards and expectations; demonstrated employee engagement skills
Proficiency in MS Office including Excel, Word, PowerPoint and Outlook
Strong ability to problem solve and develop solutions that will move the team and business forward
Must have work schedule flexibility, Monday through Friday between the hours of 6AM and 9PM
Additional Knowledge & Skills
Working knowledge of customer service policies, practices and systems
Verint, SAP and CRM experience preferred, CTI, Salesforce.com and WMS experience a plus
Additional knowledge of other McKesson BU's a plus, including Med/Surg, and global sourcing.
Demonstrated organization and time management skills
Commitment to external and internal customer satisfaction.
Excellent interpersonal skills especially in conflict resolution
2-year degree in business or related field or equivalent experience
General office demands
Work schedule flexibility Monday through Friday, between the hours of 6AM and 9PM
Call center environment
Career Level - Manager - M1
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0036271
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.