At Cello Health Communications, we care passionately about the science and making evidence matter across the entire healthcare spectrum. We are expert communicators blending science, strategy and creative to optimize the evidence, articulate the story and navigate appropriate channels to impact outcomes and change behavior. Our work covers a wide range of disease areas and activities in the field of scientifically focused communications in all channels, including digital.
Our skills are proudly on display through the energy of our people, who strive for excellence in all they do. And our collaborative approach coupled with the exceptional talents of our growing organization offer a unique experience and career within healthcare.
We are looking for an Account Manager with a ‘can-do’ spirit, who is an excellent communicator. You have a passion for delivering high-quality projects and supporting business growth. You will work as part of a dynamic team to ensure our clients are provided excellent evidence-based communications solutions. Specifically, we are looking for someone who is:
Constantly curious with a relentless interest in learning
Able to demonstrate outstanding project management skills and excellent judgement under pressure
Excellent communicators with strong interpersonal skills
Able to remain calm in the face of shifting priorities and client demands
Collaborative in style and a team player
The Account Manager is the primary client contact for the successful management of an account or accounts on a day-to-day basis with a focus on the execution and completion of client projects. We are looking for an experienced and effective Account Manager to successfully lead a cross functional team(s) and initiate, develop and maintain client contact and communication.
The role requires a balanced ability to
Manage assigned account(s) and proactively assess, clarify, and validate project needs on an ongoing basis to ensure timely and cost-effective achievement of project milestones while ensuring client’s expectations and requirements are met
Independently provide clear and concise communication and information to client, both verbally and via email
Prepare for and lead internal and client status meetings
Attend and contribute to onsite client meetings as required
Understand and ensure the team follows all client required standard operating procedures and compliance requirements
Oversee and manage all financial aspects of the account(s)
Maintain accurate records within client chosen publication technology program (i.e. Datavision or PubSTRAT)
3-5 years’ account management experience in a pharmaceutical or healthcare communications agency required
Publication planning experience required
Medical/Marketing Communication or Business degree preferred
Proven ability to effectively manage multi-disciplinary teams (internally and externally)
Experience working with publication management software
Working knowledge of Microsoft Suite
Telecommuting is allowed.
About Cello Health Communications
At Cello Health Communications, we care passionately about the science and making evidence matter across the entire healthcare spectrum. We are expert communicators blending science, strategy and creative to optimize the evidence, articulate the story and navigate appropriate channels to impact outcomes and change behavior. Cello Health Communications provides a range of communications solutions through services that include medical affairs, medical and marketing communications, market access and HEOR analytics, and digital, along with specialty services in other areas such as public affairs and meetings and event management.
With just over 100 employees in the US, we are a growing and fast paced healthcare communications agency with headquarters in Yardley, Pennsylvania. We offer Medical, Dental and Vision Insurance, Short-term & Long-term Disability, Company paid Life Insurance, Employee Assistance Program, Tuition Reimbursement, and 401(k) with generous Company match.