Provides direction in reviewing & recommending policy & procedure designed to enhance operational excellence of a program/project in order to ensure success. Ensures the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the business area's mission & in coordination with central offices such as HR, Budget, Facilities, IT, & Provost. Represents program/project on internal & external administrative affairs by recommending alternatives & suggestions.
The Office of Continuing Medical Education (OCME) is responsible for the accreditation, development, implementation, and reporting of educational activities for the McGaw Medical Center hospitals. Physicians are required to obtain Continuing Medical Education (CME) credits to maintain state licensures, hospital credentials, and membership in professional societies. The OCME is a part of the Department of Medical Education at the Feinberg School of Medicine on Northwestern University’s Chicago Campus.
The Senior Program Coordinator is responsible for the Accreditation Council for Continuing Medical Education (ACCME) compliance of CME activities and training course directors and contacts on ACCME, Feinberg School of Medicine (FSM) and OCME policies. Reporting to the Director of OCME, the Senior Program Coordinator provides leadership for initiatives related to portfolio of educational activities by preparing/reviewing conference budgets, reviewing needs assessments, learning objectives and evaluations, writing and submitting educational grants, implementing other tools and resources to support CME teaching and learning. They will work closely with department contacts and conference planners to ensure that all conflicts of interest have been resolved and all necessary documentation is kept for OCME record keeping. Occasionally audit and staff educational conferences. The Senior Program Coordinator oversees the fiscal lifecycle for each assigned CME activity and ensures that grant and exhibit/marketing funds are used in compliance of ACCME and FSM policies. The Senior Program Coordinator also assists the CME Director with the design and maintenance of systems necessary for CME accreditation through the (ACCME) and managing the Learning Management System. As a primary staff contact for CME partners in McGaw Medical Center, the Senior Program Coordinator works closely with department chairs, institutional directors, faculty, course directors, planning committee members and course coordinators to continuously improve CME programming and related initiatives.
Oversees & ensures that day-to-day operations are appropriately managed, efficient and effective.
Develops, maintains & reports on quantitative and qualitative performance measures.
Oversees documentation of agreements between NU and partner organizations, ensuring that agreements are completed, appropriately reviewed, approved, and adhered to by all parties.
Acts as liaison to IT to ensure technology systems are properly installed & maintained & meet the informational, analytical & computing needs of users.
Ensures necessary hardware, software & network infrastructure services are appropriated from central or internal IT.
Issues work order requests for maintenance, repairs & upgrades.
Maintains and develops training documents for program and OCME procedures.
Budgets & Financial:
Oversees accurate, efficient and compliant workflow of all transactional processes across areas/units.
Reviews exception forms and reimbursements that require special attention.
Develops fees, charges, recharge rates, etc. for services.
Approves funds reallocation within budget as necessary & appropriate.
Recommends changes to tools to improve analysis, forecasting, modeling & reporting & ultimately quality of financial information & analyses provided to management for planning, evaluating & controlling operations.
Communication, Outreach & Recruitment:
Ensures program/project success in regard to revenue & expense goals including recruitment, participation, etc.
Identifies opportunities and strategies for short- and long-term growth & expansion.
Oversees marketing of new and current programs, working with partner institutions & media to ensure marketing plan effectively targets applicants, sponsors, etc.
Ensures that all advertising and marketing materials accurately represent programs.
Manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
Reviews & analyzes outcome measurements and recommends changes & enhancements to improve program/project.
Collaborates with internal/external partners to implement changes designed to improve/increase program/project goals/objectives.
Manages programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc.
Manages planning and arrangement of meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU.
Grants & Contracts:
Supervises professional research administration support staff in order to facilitate & enhance all administrative grant processes & related compliance.
Responsible for pre- & post-award administration; may be completed by research administrators.
Transfers knowledge & advises on research policy & procedure.
Researches competitor, and state-of-the art developments to enhance, improve, and innovate program curricula and delivery to better meet goals & objectives.
Coordinates with program/project sponsors on the delivery of all onsite instruction and provision of logistical support.
Supervises creation of components, including curriculum development, lectures, conferences, seminars, support groups, etc.
Oversee development and implementation of new program/project initiatives.
Manages relationships with partners, foundations, etc.
Continually assesses and innovates program/project to achieve educational goals.
Develops strategy for program/project growth and expansion.
Manages development & implementation of processes & procedures for all safety, security & compliance programs.
Manages compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
Develops the creation &/or implementation of associated training.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2 years program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities)
Strong interpersonal, communication, and organizational skills.
Strong computer skills, especially with word processing, and spreadsheets.
Ability to troubleshoot, problem-solve, multitask, and prioritize work assignments.
Ability to work with limited supervision, project a professional demeanor and attention to detail.
The preferred qualifications include: bachelor degree in education, business or social sciences or the equivalent combination of education, training and experience from which comparable skills can be acquired.
Experience in an academic institution with medical education.
Experience with credentialing or compliance.
Experience developing and maintaining project budgets.
Experience with ACCME accredited activities.
Experience in writing and submitting pharmaceutical grant requests.
Experience with online learning management systems.
Preferred Competencies: (Skills, knowledge, and abilities)
Familiar with ACCME, AMA, and PhRMA guidelines.
Familiar with online registration programs and Survey Monkey.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 38651
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.